Privacy Policy & Terms Of Service

At Reliance Caring, your privacy and the protection of your personal information are of utmost importance to us. This privacy policy outlines how we collect, use, and protect the personal data of visitors to our website and participants in our services.

Information We Collect

We collect personal information in a variety of ways, including when you interact with our website, submit inquiries, or use our services. The types of personal information we may collect include:

Name
Contact information (phone number, email address, postal address)
Demographic information (age, gender, location)
Health-related information (relevant to NDIS services and support)
Any other information provided voluntarily through forms or communication with
our team

How We Use Your Information

We use the information we collect to provide you with the services you have requested, improve our offerings, and ensure the best possible care and support. This may include:

Processing your inquiries and requests
Offering personalized care plans and services
Communicating with you regarding your care or support
Improving our website and services based on feedback and usage patterns
Complying with relevant legal and regulatory requirements

How We Protect Your Information

We take all necessary precautions to protect your personal information. This includes using secure servers, encryption, and maintaining internal safeguards to prevent unauthorized access, alteration, or disclosure of your data.

Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Access to Data: Only authorized personnel at Reliance Caring will have access to your personal information, and they will only access it on a need-to-know basis.

Your Rights

As a participant or visitor, you have the right to:

Access the personal information we hold about you
Request corrections to any inaccuracies in your data
Request the deletion of your personal data, subject to applicable laws and regulations

If you wish to exercise any of these rights or have concerns regarding your privacy, please contact us through the details provided at the end of this policy.

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us analyze website traffic, improve content, and remember preferences. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain website features.

By accessing and using the Reliance Caring website, you agree to comply with the following terms and conditions.

Acceptance of Terms

By using this website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please refrain from using our site.

Use of Our Website

You may use our website for lawful purposes only. You are prohibited from using our website in any way that:

Violates applicable laws or regulations
Harms or attempts to harm others
Disrupts the functionality of the website or services
Accesses or attempts to access data or services without authorization

Reliance Caring reserves the right to modify, suspend, or terminate access to our website or services at any time, for any reason, without prior notice.

Intellectual Property

All content, logos, trademarks, and materials on this website are the property of Reliance Caring and are protected by intellectual property laws. You may not use, reproduce, or distribute any of the content without our express written permission.

Links to Third-Party Websites

Our website may contain links to external websites. These links are provided for convenience or informational purposes only. Reliance Caring does not endorse or assume responsibility for the content, privacy practices, or accuracy of information on third-party Websites.

Limitation of Liability

While we strive to provide accurate and up-to-date information, Reliance Caring makes no guarantees about the accuracy, completeness, or reliability of the content on our website. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or reliance on any information provided.

Indemnification

You agree to indemnify and hold Reliance Caring harmless from any claims, losses, or damages arising out of your use of our website or services, including any violation of These Terms of Service.

Changes to the Terms

Reliance Caring reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly to stay informed about any updates.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

If you have any questions or concerns about our privacy practices or terms of service, please contact us now. Call us or send us an email, and we will get back to you soon.